Frequently Asked Questions
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Key Language Services (KLS) is an Ecuadorian company with over 15 years of experience in the translation and language training industry. Originally focused on English, KLS has since expanded its offerings to include a wide range of languages.
Today, KLS provides professional translation, interpretation, and language training services to clients across various industries. Our portfolio includes both national and international companies, from the public and private sectors, who trust us for the quality, accuracy, and dedication we bring to every project.
We offer translation services to and from a wide range of languages, including Spanish, English, Arabic, Chinese, Japanese, German, Italian, Portuguese, French, Russian, Turkish, Dutch, Czech, Ukrainian, and many more.
If you need a specific language that isn’t listed here, feel free to reach out. We’re continually expanding our network of professional translators to cover more languages and specialized fields.
Delivery times depend on the volume and complexity of the text. On average, a professional translator can handle around 2,000 words per day, which is roughly equivalent to five standard pages. Once you approve the quote, we begin working on your project right away.
For documents under 2,000 words, we can often deliver within 24 hours—provided the content doesn’t require technical specialization or additional review. If you’re on a tight deadline, we also offer express services tailored to your needs.
At Key Language Services, we believe that only a native speaker can truly capture the cultural and linguistic nuances of a language. That’s why we always assign native translators for the target language to ensure translations that are natural, accurate, and of the highest quality.
This approach allows us to deliver results that are not only correct, but also culturally appropriate for the intended audience.
We offer three types of translation services: certified, notarized, and general (non-certified), each with its own pricing structure.
Certified translations are priced at $21.00 USD per page. A page is defined as a single-sided document of up to 250 words (including numbers) on letter-size (8.5″ x 11″) or A4 paper. If the word count exceeds this limit, it will be counted as an additional page.
Notarized translations are an add-on to certified translations. This service costs an additional $28.75 USD per document and includes official notarization—ideal for legal or institutional procedures that require it.
General translations, which do not require certification, are priced per word. The rate varies depending on the content type, with a minimum charge of $21.00 USD per order. Numbers are included in the total word count.
New clients can request a quote and receive a 10% discount on their first order. We’re ready to support you with accurate, professional translations tailored to your needs.
At Key Language Services, we uphold a high standard of quality by carefully selecting our translators based on the specific requirements of each project. For every assignment, we match professionals whose native language aligns with the target language and who possess verified references, recognized certifications, proven experience, and subject-matter expertise.
This personalized approach allows us to deliver translations that are accurate, culturally appropriate, and fully aligned with our clients’ expectations.
Absolutely! At Key Language Services, we offer free, no-obligation quotes. Simply use our request form to send us the details of your project, and you’ll receive a personalized quote in less than 45 minutes—directly in your inbox.
You can also send your files directly to our Project Manager at franciscog@keylanguage.net —he’ll be happy to assist you.
We offer three convenient payment methods: bank deposit or transfer, credit card via PayPal, and payments through Western Union. You can choose the option that best suits your needs when confirming your order.
At the moment, we do not work with paper documents or accept submissions via fax. If you need to translate a physical document, simply scan it, making sure the resolution is high and all information is clearly legible. Then, email it to us in image or PDF format. This allows us to process your request quickly and efficiently.
At Key Language Services, we offer three main types of translation services: certified translation, notarized translation, and general (non-certified) translation.
- Certified translation is ideal for official documents that require legal or institutional validity.
- Notarized translation includes an additional notarization process, making it suitable for international procedures that require legalized documentation.
- General translation is designed for content that doesn’t require certification, such as informational, commercial, or technical texts.
If your document—such as a diploma, medical certificate, academic transcript, birth certificate, or any other legal document—is in Spanish, please ensure it includes all required signatures and official stamps from the issuing authority. Once verified, scan the document and send it to us for translation.
If your document is in English or another language, it must first be apostilled in the country of origin. After that, you can submit it for translation through our notarized translation service.
Certified translations are delivered on our official letterhead and include a signed certification statement, which is often required by certain authorities and institutions. This can be provided in digital and/or physical format, depending on your needs.
In contrast, non-certified translations are still high-quality professional translations, but they are delivered as editable files (such as Word documents) and do not include an official certification.
Both options maintain the same high standards of quality and commitment that define Key Language Services—the difference lies in the format and intended use.
Yes, at Key Language Services we offer notarized translation services. This type of translation includes legalization through the official recognition of the translator’s signature by a Public Notary—a common requirement for legal, academic, or immigration-related procedures.
We can provide notarized translations in any language pair you need, ensuring accuracy, legal validity, and full compliance with official requirements.
At Key Language Services, your satisfaction is our priority. That’s why, before finalizing any project, we give you the opportunity to review the translation and request any necessary corrections or adjustments. Only once you’re fully satisfied do we proceed with payment to the translator.
If, after revisions, you’re still not happy with the result, we’ll reassign the project to another translator at no additional cost. Our goal is to ensure you receive a high-quality translation that meets your expectations.
Certified translations are commonly required by foreign governments, universities, employers, consulates, embassies, and other official institutions. This type of translation ensures that the content has been accurately translated by a qualified professional and includes a formal certification statement, granting it legal or institutional validity.
If you’re unsure whether you need a certified translation, we’ll be happy to advise you based on the purpose of your document.
Legal documents that commonly require certified translation include: diplomas, birth certificates, live birth records, marriage certificates, criminal background checks, death certificates, divorce decrees, legal documents, passports, adoption contracts, and legal manuals, among others.
These documents are often requested by official institutions—both domestic and international—that require formally validated and accurate translations for legal, academic, or immigration procedures.
The cost of an urgent legalized translation may vary depending on the number of pages and the complexity of the document. To provide you with an accurate, no-obligation quote, we invite you to email us a scanned copy of your document. Our team will review your request and get back to you as soon as possible with a free quote tailored to your needs.
Key Language Services has offices in Machala, Quito, and Guayaquil (Ecuador), and we’ve recently opened a new branch in Miami, United States. If you’re not located in one of these cities, no worries—you can still access all our services remotely, no matter where you are.
- Translations are delivered via email or through courier services such as DHL, Servientrega, or Tramaco Express, depending on the type of service requested.
- Certified translations are delivered by default in digital format, electronically signed and sent via email. If you need a physical copy with a handwritten signature, you can request it, and we’ll send it to you by courier.
- Notarized translations are delivered exclusively in physical format, as they must go through a notarization process. However, we can scan the notarized document and email it to you as a backup while the original is in transit.
All orders are managed through our Ticket System, ensuring secure and efficient tracking. We also issue electronic invoices and accept orders 24/7.
Payments can be made via credit card (through PayPal) or bank deposit.
In addition to our translation services (certified, notarized, and general), Key Language Services also offers corporate English training programs designed to enhance employees’ language skills in professional settings. These courses can be tailored to meet the specific needs of each organization.
We also provide web services, offering digital solutions for businesses looking to expand their online presence or improve multilingual communication.
Yes, at Key Language Services we work with both national and international educational institutions. Primary and secondary schools, high schools, and universities rely on our certified translation services for academic documents, transcripts, report cards, institutional communications, curricula, and more.
We ensure that every translation meets the standards required by educational authorities and is clear, accurate, and culturally appropriate.
If you decide to cancel a project, Key Language Services will review your cancellation request. If approved, any credits you’ve paid for that project will be fully refunded to your member account on our website.
These credits do not expire and can be used at any time for future translation projects. Our goal is to offer you flexibility and peace of mind at every stage of the process.
All our translation services must be paid for in advance. The process begins once you review and approve the formal quote we send you in PDF format. After accepting the quote, you can proceed with payment using any of the available methods, and we’ll begin working on your project immediately.
This procedure allows us to ensure efficient and prioritized handling of your request.
Yes, at Key Language Services we offer discounts ranging from 5% to 10%, depending on the volume and type of documents to be translated. These benefits are designed for clients who manage large amounts of content or have recurring projects.
We invite you to request a personalized quote to find out what discount applies to your case.